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Retail Leadership with Steve Worthy
Retail leadership isn’t what it used to be — and neither are you.
After 30+ years of navigating the realities of store floors, boardrooms, restructures, and reinventions, I’ve learned this: the gap between what retail leaders need to grow and what companies actually provide is wider than ever. Promotions don’t come with clarity. Expectations rise, but context disappears. And while the metrics may shift, the pressure never does.
This podcast is for the retail leader who's already proven themselves — and still wants more.
This podcast is for the experienced retail leader who wants more — not more work, but more direction, more insight, and more impact.
I'm Steve Worthy — retail executive coach and founder of Worthy Retail Global. I’ve coached and developed thousands of leaders over three decades, and I created this podcast to give you the straight, strategic guidance I wish I had earlier in my career.
You’ve earned your position. Now let’s make sure you lead like it.
Retail Leadership with Steve Worthy
Listening is a Leadership Skill
What if your customer feedback system could make you a better leader—not just improve your metrics?
In this episode of Retail Leadership with Steve Worthy, we’re joined by Eric Sangerma, Head of Growth at Simplesat—the customer feedback platform trusted by brands around the world.
Simplesat helps retail leaders capture, interpret, and act on customer sentiment in real time. But Eric’s philosophy goes even deeper. He believes feedback is the foundation for great leadership—if you’re brave enough to hear it.
In this episode, we explore:
- How retail brands can close the loop on feedback to build loyalty
- The leadership habits that create stronger, more human teams
- Simplesat’s quiet but powerful approach to team growth
- Why journaling may be the most overlooked tool in leadership
Simplesat is also a proud sponsor of the 2025 Retail Leadership Study, helping us explore the connection between team development, customer experience, and long-term brand performance.
“Customer feedback is the new currency—but only if you know how to spend it.”
Changed the Simplesat information
DOWNLOAD - The Campus 2025 Retail Leadership Development Report, HERE.
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MEET STEVE!